General Terms of Business

Here are the General terms and conditions under which the Goriške opekarne (brickworks) d.o.o., Merljaki 7, 5292 Renče, Tax No.: 72192437, Reg.No.: 5095085000, tel. 05 39 85 200, fax. 05 39 85 262, e-mail address info@goriske.si (hereinafter referred to as "Goriške opekarne") as the seller processes and accepts your orders for products in the online store www.goriske.si. Goriške opekarne are the Operator of this online store and an e-commerce service provider. 

These conditions are drawn up in accordance with the Electronic Commerce Act (ZEPT), the Consumer Protection Act (ZVPot), the Obligation Code (OZ) and the Personal Data Protection Act (ZVOP-1). If you have any questions or concerns, please contact Goriške opekarne. 

General terms and conditions deal with the operation of the online store, the customer's rights and obligations and the business relationship between the seller and the buyer. The customer is bound by the general terms and conditions that are valid at the time of submitting the online order. By confirming the order, the buyer is familiar with these general terms and conditions, with general sales terms, the protection of personal data and legal notice.

To continue with the order, scroll down to the end of the screen, read the terms and at the end, click on the CONFIRM ORDER button and confirm that you accept these terms. 

The contract of sale and delivery is concluded between you as a buyer and a company of Goriške opekarne as a seller. You must be at least 18 years old for the award of the contract and the conclusion of the contract. 

We will address your order regardless of the place of your domicile. The goods will be delivered to the address you specified within Italy/Croatia.

 

We will address your order only if you accept the following when submitting your order: 

• General terms of business, 
• Prices and costs, as listed in this online store and on order, 
• Permission that we may store information about your name, surname, address, telephone number and e-mail for the purposes of the processing of the order, 
• Permission to redirect information about your credit card when handling orders, according to the General terms of the Bankart. 
• That this agreement will be concluded in accordance with the legislation of Slovenia. 

In the event of an obvious error in the price, deadlines or essential characteristics of the product, Goriške opekarne may reject the conclusion of the contract, respectively the contract will be waived.

 

The online store is open every day, 24 hours a day. For various technical reasons, the business through the online store or even access to the store sometimes is not possible. Therefore, Goriške opekarne reserve the right to restrict or completely suspend access to the website of the online store for a specific or indefinite period. Goriške opekarne do not assume responsibility for the failure to operate trade because of the lack of knowledge of use, any consequences of misuse of online trade, failure to operate the service due to network failure, power outage or other technical disturbances that could temporarily, perhaps also for a longer time, disturb the use.  

Your personal data, their collection, use and protection of personal data constitute an inseparable part of the General terms of our business and can only be interpreted in conjunction with them. We collect and process your personal data in accordance with any applicable law and our internal acts. We recommend that you read more about the protection of personal data in our Privacy Policy and cookie notice. 

You can visit our online store (but not make a purchase) without having to disclose your personal information, such as your name, address, and e-mail address. However, some information is generated automatically using cookies, standard tools in the online industry. The use of cookies and online signals allows us to recognize an individual IP address, the type of browser used by the website visitor and the general activity of a visitor online. If you turn off cookies on your computer, you will not be able to make a purchase at the online store. 

For purchasing at our online store, it is necessary to collect some of your personal information. We do not share the information provided to third parties, except for the purpose of processing the demand (including the acquisition of our business partner’s offers), the validation of the purchase and delivery of products. Goriške opekarne will take all necessary measures to safeguard the confi-denti¬ality of personal data in accordance with applicable law and its internal acts. 

By purchasing at the online store, you explicitly agree that your personal data you provide on request (name, surname, address, e-mail address, telephone) is stored and used exclusively for the purpose of fulfilling the order and your e-mail address can be used for direct marketing of our identical or similar products or services as you purchased at the online store.

If you have submited us only with request and marked a square to make a quote, we will send you an offer at your e-mail address. Also, in this case, we will use your personal information you have provided to us (name, surname, e-mail address and telephone, location of the facility as mandatory and tax number as optional) for the purpose of fulfilling your demand, and your e-mail address can be used for direct marketing of our identical or similar products or services as you have purchased at the online store.

Your registration is not required for purchase or demand. This means that you can make a purchase at the online store without registering (without creating your profile). In this case, you must fill the information required by the system in the purchase form. This information will not be saved on the system for any subsequent purchases, nor will your order history be created.

If you want to make a purchase as a registered user (for example, to store your data for any subsequent purchases and to record your purchase history), the system will guide you through the steps to open your profile to which you will access using your user name (e-mail address) and password. The system will store the data you provide and your shopping history. You can change the data by entering your profile. To delete your profile, you can request the Operator to delete your profile. 

The system will alert you what data is required for a valid order acceptance. 

Payment methods are by proforma invoice or by credit/debit card. 

 

The order starts with selecting the desired product by clicking on it, selecting the quantity and adding them to the basket with the cart button (marked with a shopping cart icon). If you want to send an inquiry, press the "Demand" button (marked with a pen icon).

In the online store, under Product description, you can familiarize yourself with all the main features of the product you are ordering, and you can also obtain any additional information about it by submitting the demand. 

After selecting the product that you want to buy and if you agree to the contents of the cart, continue with the button "Next step". The purchase procedure consists of five steps: 1 – Cart, 2 – Method of application, 3 – Address for payment, 4 – Delivery and payment method and 5 − Summary. You can terminate the ordering process at any time by closing the browser window, except in case you have already confirmed the order by using the "Confirm order" button directly after the order's summary. In this case, please contact us at info@goriske.si for any additional information. 

After receiving your order, we will send you an acknowledgement of acceptance by e-mail. If the order for any reason is not successful, the system will immediately inform you at the new window. A legally binding contract is concluded when you receive our Order certificate (this is about accepting a contract). From that moment, all prices and other conditions are fixed and binding for both the seller and the buyer.

 

We will process your order as quickly as possible. If the goods selected are in stock, you will normally receive it within 15 working days. If the goods are not available for any reason, we will inform you. 

In case of a credit card payment, we will send you an order confirmation only after the approval of your credit card (please read the below sections "How much does the goods cost?" and "How do I pay?"). If you do not receive your order certificate within a reasonable time, please contact us directly. We want to process your order quickly and without undue delay, but we cannot assume responsibility for situations arising from problems or failures in electronic communications. 

The purchase price is the valid price listed in this online store at the time of the submission of your order. The price of the ordered product, the possible additional costs and the total amount of your purchase will always be listed on the order and order certificate. 

Favorable offers, sales, campaigns are valid until the last product is sold or till the expiration of declared sales period.

All prices are listed in EUR (euros) and prices are listed with and without VAT included. 

Despite reasonable efforts to ensure the most up-to-date and accurate data, the price information may be false. In this case, or in the event that the price of the product changes during the processing of the order, the seller will allow the purchaser to withdraw from the purchase. 

This online store allows you to purchase our products to customers – natural persons in Italy/Croatia. We will deliver your orders to your address. If you want, you can also take them at our location personally. If you want products in another country, visit one of our sales outlets. For a list of Goriške opekarne merchants, see https://www.goriske.si/seznam-trgovcev . Special terms and conditions may apply. We reserve the right to refuse an order without reasoning. 

Costs of sending packages to the region of Croatia and Italy: 

• Up to 10 kg 30,77 € + VAT 
• Up to 20 kg 31,31 € + VAT 
• Up to 20 kg 33,72 € + VAT 
• Up to 50 kg 38,13 € + VAT 
• Up to 70 kg 40,16 € + VAT 

The packages will be delivered to your address in accordance with the business practice of express mail. In case of delivery to the residential house will be delivered to the door, in the case of a multi-dwelling facility, will be delivered to the main entrance to the facility. 

Delivery method: selected express mail provider (at the discretion of Goriške opekarne) or personal takeover at Goriške Opekarne d.o.o., Merljaki 7, 5292 Renče. In case you choose a personal takeover, we will notify you of the date when the goods are ready to be taken over by e-mail. 

Products can be paid by proforma invoice or by cards: VISA, MASTERCARD and MAESTRO. 

You will need to specify your card number, date of validity and a three-digit security number when paying with cards. You will be redirected to the bank's payment interface to verify the validity of your credit or debit card. Once your card is approved, we will send you an order confirmation by e-mail. The credit card will be debited on the date of dispatch of the order. Card payments are subject to the general terms of the bank NLB d.d. 

The deadline for payment by proforma invoice is 8 days from receipt of the proforma invoice. 

The invoice will be supplied in physical form at the time of delivery of the ordered product. In the case of a personal takeover at the receiving site, the purchaser receives the printed invoice on taking over of the goods.

The invoice includes a summary of the price, tax and all costs related to the purchase. The buyer is obliged to check the correctness of the information for issuing the invoice before submitting the order. Buyer is obliged to check the correctness of the information on the invoice and notify the seller of any errors no later than 8 working days. Subsequent objections to the regularity of the sales invoices are not considered by the seller.

If the goods delivered to you are damaged or do not correspond to the alleged properties, you have legal rights as a buyer in accordance with the applicable rules governing the sale of goods to consumers. The goods have a realistic defect if not in comply with the contract of sale as regards the quantity, quality and characteristics, or if the goods are not suitable for the purpose for which it was obtained. 

The provisions of these General terms of business do not restrict the rights you have under the law.

In case of material errors on the delivered goods, please inform us as soon as possible and in any case within two months of the day you discovered the error. You are entitled to a free replacement of defective goods. We can always replace the defective goods unless it would cause you dispropor¬tionate costs. 

To protest factual faults, you may use form Factual faults which is the annex to these Terms. 

 

In addition to legal rights, Goriške opekarne provide a (three-thirty) 33-year guarantee for the brick roofing. The terms of the guarantee are given in a separate warranty of Goriške opekarne. The terms of the guarantee do not affect your legal rights in any way.  

You have the right to withdraw from the contract within fourteen (14) days without having to provide a reason. 

The time limit for resignation expires after fourteen (14) days from the date on which you or a third party, other than the carrier and you have designated it, took over the goods or if the sales contract relates to several pieces of goods you ordered in one order and we delivered it separately − fourteen (14) days from the date on which you or a third party who is not a carrier and you have chosen him to take over the last piece of the goods. 

When exercising the right to withdraw you must notify us (see contact details below) on your decision to withdraw from the contract with an unambiguous written statement (e.g. letter sent by post, fax or e-mail). Please, when exercising the right to withdraw provide us your name and contact details (address, phone number and e-mail address), order number and information about the goods in respect of which you want to withdraw from the sales contract, so that we can identify your order. 

The requirement to comply with the withdrawal period is to send a communication on the exercise of the right of withdrawal before the expiry of the withdrawal period. 

You can also withdraw from the contract by filling out the form Resignation from the contract, which is the attachment of these Terms and you submit it to us by registered mail to the address Merljaki 7, 5292 Renče. 

If you withdraw from this agreement, we will immediately and in no case not later than fourteen (14) days from the time you inform us of your decision to withdraw from this agreement, return all payments received from you, including delivery costs, except for costs of returning the goods which are due to you. The refund will be carried out on the same route as you used to pay the original transaction, unless explicitly agreed otherwise; in any case, you will not be given additional charges. The refund may be retained until the returned goods are received. 

The goods will be immediately and in no case later than fourteen (14) days from when you inform us of your decision to depart from this agreement, sent or submit to the address below. 

The deadline for returning goods is fourteen (14) days. You cover the direct cost of returning the goods. 

You are responsible for any reduced value of the goods due to use, except for the use necessary to determine the type of goods. We do not accept shipments with ransom. 

To determine the nature, characteristics and functioning of the goods, you handle it and examine it (i) with all the necessary care and (ii) in a way that could normally be done in the store. If you are handling goods or viewing it in any other way, it may reduce its value (can also be fully), which will make it possible to reduce the refund amount (even in full). The possible reduction in the value of the goods is determined separately in any case. 

You can partially open the packaging, carefully check the type and color of the goods, and you must not damage the entire packaging and the pallet when opening. 

If the packaging or palette is destroyed, you can expect the value of the goods to be considered to be reduced (even in total). Any installation or installation of goods may also mean a reduced value of the goods. If there are visible traces of installation on the goods, this may mean a fully reduced value of the goods.  Let us warn you that at a time when the goods are in your possession and until the moment you return it, you are responsible for the damage that arises on it. 

Goriške opekarne are not responsible for the use of this online store and for any damage caused by the use of online contents contained in the online store. 

Goriške opekarne do their best to ensure the timeliness and correctness of the data published on its websites and, despite all due diligence, the product characteristics, delivery time or price can be changed so fast that Goriške opekarne do not succeed to correct the data on websites. In such a case, the Goriške opekarne will notify purchaser on the changes and allow him to withdraw from the order or replace the ordered product.  

 

Despite the efforts to show the colors of our goods realistically, we reserve the right to have possible variations of the colors shown in this online store from the actual colors of our goods. According to the above, all image impressions are symbolic and do not provide product properties. 

The online store is the property of Goriške opekarne, which are also managing the online store. The content published on the website is the property of Goriške opekarne and its contractual partners and may be used for non-commercial purposes, but then they must retain all quoted copyright warnings and should therefore not be copied, reproduced or otherwise disseminated without the permission of Goriške opekarne. 

We do not assume responsibility for any consequences arising from the use of the information published on this website or the temporary failure of the website and hence the online store. 

We reserve the right to daily changes in content, price errors and written text. By using the online store buyer confirms that he accepts the terms and conditions and agrees with it. 

Complaints and reclamations will be considered in so far as Goriške opekarne have not complied with the contract agreement (they have not delivered the ordered product or the one was delivered damaged). 

Goriške opekarne, however, reserve the right to refuse an appeal or a complaint in the following cases: 

• If there is no invoice attached, 
• If the goods have not been returned in the original packaging or on the goods or on the packaging are damages resulting from lack of due diligence, respectively conducting which is not in conformity with the contract between the buyer and the seller, these terms or with good business practices, 
• If the purchaser has unlimited use of the goods before the withdrawal from the contract, 
• If the appeal respectively complaints are ineligible and in other cases, when it complies with the principle of diligence and fairness or good business practices. 

 

An appeal or complaint can be submitted via e-mail info@goriske.si or to the postal address of Goriške opekarne d.o.o., Merljaki 7, 5292 Renče, Slovenia or in person at the seller's headquarters, as well as on the form annexed to these Terms and you forward it to the abovementioned addresses. 

Any possible disputes the buyer and the seller will resolve primarily by an agreement. 

Goriške opekarne are making their best efforts to fulfil their duty to establish an effective system of handling complaints and in case of dispute will seek to determine the person with whom the buyer will be able to connect the telephone or by e-mail. 

The seller will confirm to the customer that he received the complaint and keep him informed of the course of the proceedings.

The seller is aware of the lack of proportionality between the economic value of the claim in a possible consumer dispute before the court and the costs incurred in resolving the dispute itself and that this is usually main obstacle for the consumer not to initiate a dispute before the court. Therefore, the seller will make the best effort to resolve any disputes amicably. 

The agreement on the reception of these General conditions is concluded in Ljubljana, the Republic of Slovenia. If, despite the different efforts, the compromise of the dispute will not be possible, all disputes arising from the conclusion and fulfilment of contracts in the online trade or resulting from the use of services in the online shop shall be settled exclusively in accordance with the Law of the Republic of Slovenia before the Slovenian courts. All Parties to the Treaty, irrespective of their actual geographic location, national affiliation or connection, agree that they are bound exclusively to the law of the Republic of Slovenia in the context of this service. For disputes relating to this Agreement will not apply to the provisions of the UN Convention on Contracts for the International Sale of goods. 

The company does not recognize any particular contractor for the non-judicial settlement of consumer disputes. 

Disputes between a trader and a customer can also be solved through alternative forms. The Online Dispute Resolution Platform is accessible in all official EU languages and forwards disputes in cases brought in its context to authorized alternative dispute resolution bodies that respect binding quality requirements set out in EU level. 

 

DON'T OVERLOOK! 

The seller must issue an invoice for the supply of goods or services and give it to the customer. 

Buyer must take over the invoice and hold it immediately after leaving the business premises. 

Law on tax validation of invoices 

TURN ON YOUR MIND, REQUEST AN INVOICE! 

Registration number: 5095085000,

Tax Number: SI 72192437 (VAT liable)

Location: Merljaki 7, 5292 Renče,

Business account: SI56 0224 1001 1832 153 NLB d.d., SI56 0475 0000 0110 728

NOVA KBM d.d., SI56 0510 0801 0758 262 ABANKA d.d., SI56 2900 0015 5048 246 UNICREDIT BANKA SLOVENIJA d.d. in SI56 6400 0992 0010 949 PRIMORSKA HRANILNICA d.d. 

Company classification by activity: 23.320 

(Manufacture of bricks, tiles and construction products in baked clay)

The company is registered in the Court register at the District Court of Nova Gorica

Date of registration in the Court register: 15.11.1989 

tel. +386 5 39 85 248,

fax. +386 5 39 85 262

In Renče, date 1.11.2019. 

Annexes: 

• Form Complaint (reclamation) 
• Form Factual faults 
• Form Resignation from the contract